CONFIDENTIALITY POLICY

The privacy of your personal information, as well as the transparency of how we collect, use and share this information, is very important to us. The aim of this policy is to help you understand:

What information about you do we collect?

How do we use the collected data?

Why do we share the collected data?

How do we secure and store the collected data?

How can you access and control your data?

Why do we transfer the collected data to other countries?

Other important information about privacy

The scope of this privacy policy covers information about you that we collect during your interactions with Safilin (for example, when you fill out forms on our website), except for cases where a different privacy policy is published. This policy also explains the choices you have regarding the way we can use your personal data. You have the possibility to object to certain uses of your data and as well as the possibility to access and rectify some of your personal data. If you do not agree with this policy, please do not enter or do not use our Services or otherwise interact with any other aspect of our activity.

In this policy, when referring to “Safilin” or “we” we intend that Safilin is the only entity to keep and control the information Safilin collects while you are using its tools and services. Safilin offers flax yarn information, products and services. In this policy, all these products, as well as our other services and our website, are referred to as the “Services”.

What information about you do we collect?

We collect information shared by you, collected during your use of our Services or provided by third parties, as described below.

Data shared by you

We collect your personal data you when you provide them via the Services or directly.

Information on the account and on the profile: we collect your personal data when you register or make a purchase via the Services. For example, when subscribing to Services, you provide your contact details and, in some cases, invoice data. We retain information about your preferences when you download the files that are made available through our Services.

Content that you provide via our social media and our website: The Services include also our social media and our website, which we hold and operate. For example, you share data with us when you write comments or when you participate in interactive functions, surveys, competitions, promotions, prize draws, activities or events; similarly, the analyses of these media provide us with information about your relationship with us.

Information that you provide via our support channels: The Services also include customer support, where you can choose to provide information about a problem concerning one of our Services. Whether you contact us in technical matters, you open an account, you speak directly to one of our representatives or you communicate with our teams, you need to provide your contact details, a summary of the problem you encountered and all documentation, screenshots or other information that can help solve the problem.

Payment information: When you subscribe to certain paid Services, we collect some payment and invoice data. For example, when you register we ask you to designate a representative for invoicing purposes, which requires providing the name and contact details of such person. You can also provide payment data, such as payment card details, which we collect via the secured payment processing services.

Cookies and other tracking technologies: We use analytics based on cookies and other tracking technologies to recognise you in different services and products.

Information that we receive from other sources

How do we use the collected data?

We receive information about you from other Services users, third party services and related entities, as well as our trade and distribution partners.

Other users of Services: Other users of our Services can provide information about you while sending contents via the Services. For example, you can be mentioned by another person in a publication or at a download from our website. We may also receive your e-mail address from other Services users when they share it with us in order to invite you to use the Services. Similarly, a person from your professional environment may provide your contact details when indicating you as a representative or a direct contact.

Safilin’s partners: We work with a worldwide network of partners who provide services related to our products. Some of these partners help us also commercialise and promote our products, generate leads and resell our products. We receive information from these partners, including invoice data, company name, products that you buy or may be interested in, information on submitted evaluations, events in which you participated and the country of your origin.

Other partners: We receive information about you and your activities within and outside the Services from third party contractors, such as advertising and market research partners, who provide us with information about your interests and your interactions with our Services and on-line advertising.

The way we use the collected information depends partly on the services that you use, the way you use them and the communicated preferences. Below, you will find detailed purposes for which we use your data.

To provide services and personalise your experience: We use information about you to provide Services, including to process transactions with you, provide support for local customers, as well as operate and maintain the Services that you use. We can use your email domain to deduct your affiliation to an organisation or an industry, in order to personalise the contents and your experience with our Services.

For research and development purposes: We constantly work on making our services more intelligent, quick, secure, integrated and useful to our customers. We use the collective information on how the users use our Services and the directly provided comments to solve problems and identify tendencies, uses, activity models and integration areas and to improve our Services. In some cases, we use this knowledge across Safilin in order to improve and develop similar functionalities or better integrate the services you use, as in global R&D concerning conveyor belts and conveying systems.

To communicate with you about our services: We use your contact details to send messages via email and Services, including to confirm your purchases, remind you about quotes or prices, answer your comments, questions and inquiries, provide customer support, send you technical advice, updates, etc. Depending on your subscription to our social media and our Newsletter, we provide personalized messages depending on your activity, geographical zone and your interactions with us. If you have subscribed and wish to unsubscribe, you will find this option in the message or in your account parameters.

To commercialise, promote and stimulate your involvement with the Services: We use your contact details and information on the way you use the Services in order to send you messages that could interest you, including via electronic post. These messages aim at stimulating your involvement and maximise your benefits from the Services, including information on new product ranges, invitations to surveys, newsletters and events that might interest you. We also notify you about new product offers, promotions and competitions.

To provide customer support: We use information about you to solve technical problems that you encounter, to answer your requests for assistance, to analyse information about incidents, to repair and improve our Services. If you express your consent, we share your data with a Safilin expert to answer the requests for assistance. Please note that Safilin experts are employees of Safilin or directly affiliated with Safilin.

For safety and security purposes: We use information about you and your use of the Service to verify the accounts and activities, to monitor suspicious or fraudulent activities and to identify violations of the Service policies.

To protect our legitimate business interest and our legal rights: If required by the applicable law or if we consider it is necessary to protect our legal rights and interests or third-party interests, we use your data in connection with legal and conformity claims, audits, as well as information on acquisition, fusion or sale of an enterprise.

Upon your consent: We use your data if you have given us your consent to do so for a specific purpose not mentioned above. For example, upon your consent we can publish photos/videos/audio recordings, featured customer testimonials or stories to promote the Services. Otherwise, your anonymity will be respected and the photos or videos used will be of purely technical character, prepared with your written or oral consent during the shooting and respecting the anonymity of the persons that may appear on them.

Legal basis for data processing (for users originating from the EEA) If you are an individual based in the European Economic Area (EEA), we collect and process information about you solely if we have a legal basis to do so, in compliance with the applicable European rights. The legal basis depends on the Service you use and the way you use it. It means that we collect and use information about you solely in the following cases:

– We need it to provide the Services to you, in particular to operate the Services, provide customer support and personalized functionalities, as well as to ensure the safety and security of the Services;

– It corresponds to a legitimate interest (which is not overridden by your interests as regards data protection), for example for the research and development purposes, to commercialise and promote the Services and to protect our rights and legal interests;

– You have given us your consent to do so for a specific purpose; or

– We need to process your data to respect a legal obligation.

If you have agreed for us to use the information about you for a specific purpose, you have the right to withdraw your consent at any time, whereas this will not affect the lawfulness of the processing before its withdrawal. If we use the information about you because we or a third party has a legitimate interest to do so, you have the right to object to this use even if, in some cases, you may no longer be able to use the Services.

Why do we share the collected data?

We manufacture conveyor belts and we want them to function well for you. It means that we share information via the Services and with certain third parties. We share the information we collect about you as described below, including as part of possible ownership transfers; however, we do not sell your data to advertisers or other third parties.

Information sharing with other service users

When you use the services, we share some information about you with other service users.

Information sharing with third parties

We share information with third parties assisting us with operating, providing, improving, integrating, personalising, maintaining and commercialising our Services. Under no circumstances may these third parties keep your data or use them for the purposes other than those of the Safilin company.

Service providers: We cooperate with third-party service providers in the scope of development of our websites and social networks, web hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services. If a service provider needs to access your data to provide services on our behalf, it does so following our instructions, including with respect to rules and procedures elaborated to protect your information.

Links to external sites: The Services may include links redirecting you to other websites or services, the confidentiality practices of which may differ from ours. Your use and all information that you may share in such external sites are governed by their privacy policies, not this document.

External widgets: Some of our Services contain widgets and social media functionalities, such as the Facebook Like button. These widgets and functionalities collect your IP address, the page you visit in the Services and may set cookies to allow this functionality to work correctly. Social media widgets and functionalities are hosted by external entities or directly in our Services. Your interactions with these functionalities are governed by the privacy policy of the entity providing them.

Upon your consent: We share your data with external entities if you agree for us to do so. For example, we often publish information about satisfied customers on our website and in our social media. Upon your consent, we may publish your name next to a customer story or not.

Respect of enforcement requests and applicable laws; exercise of our rights: In exceptional circumstances, we may share your data with a third party if we consider such sharing to be reasonably necessary to: (a) comply with any law, regulation, legal procedure, public authority request, including to comply with national security requirements; (b) protect the security or integrity of our products and services, (c) protect Safilin, our customers and the public against any damage or illegal activity, or (d) react to any urgent situation in which, in good faith, we consider it to necessary to disclose such information to prevent death or heavy bodily injury of any person. For more information about the way we respond to requests from the government, please read our Commitments and our CSR.

Ownership transfers

We may share or transfer the information we collect under this privacy policy as part of any fusion, sale of assets, financing or acquisition of the totality or part of Safilin operations by another company. You will be notified by e-mail and/or a notice published in the Services if such transaction takes place, including all the choices that you may have with regard to your data.

How do we secure and store the collected data?

Information storage and security

We use the services of service providers with technical measures securing your data. Although we apply measures developed to secure your information, no security system is impenetrable and, due to the inherent nature of the Internet, we cannot guarantee that the data transferred via the Internet or stored in our systems or being under our control are completely sheltered against intrusion of others. We will answer the inquiries concerning this subject within a reasonable period of time.

How long do we keep your data

The period of storing the information we collect about you depends on the type of information, as described in details below. Upon the expiry of this period, we will delete or anonymise your data or, if this is not possible (for example because this information was stored in backup archives), we will store your information safely and isolate if from any subsequent use until its erasure is possible.

How can you access and control your data?

You have several choices regarding your data. Below, you will find a summary of these choices, how to exercise them and what are their limits. We will answer the inquiries concerning this subject within a reasonable period of time.

Your choices:

You have the right to request a copy of your data, object to the use of your data (including for the marketing purposes), request that your data be erased or their processing be restricted, or demand to receive your data in a structured electronic format. Below, we describe the tools and processes to make these requests. You may exercise certain choices by contacting us via the Services or directly as indicated in the Contact section below to request assistance.

Your request and your choice may be in some cases limited: for example, if your request concerns information about another person or you request erasure of information that we are authorised to process under the applicable law or may store based on our legitimate interest. If you requested us to share the data with third parties, you will need to contact these third party service providers directly and ask them to erase or restrict the processing of your information. If you have problems that could not have been solved, you have the right to lodge a complaint with a data protection authority of the country you live or work in; you may also do it if you consider that your rights were violated.

– Access and update or erase your data Our Services and the related documentation offer you the possibility to access and update some of the information about you in the Service. For example, by contacting directly our staff, who will then make the appropriate updates. We can erase some information about you. Please note, however, that we may need to keep some information for the record-keeping purposes, to be able to make transactions and to respect our legal obligations.

– Request to stop using your data: In some cases, you can request that we stop accessing, storing, using and processing your data if you consider that we do not have the appropriate rights to do so. For example, if you think that a Service was created for you without your authorisation or you are no longer an active user, you can ask us to delete your account as indicated herein. If you gave us your consent to use your data for a limited purpose, you can contact us in order to withdraw your consent, but this will not affect the lawfulness of processing before this withdrawal. You can also object to the use of your data for marketing purposes by contacting us as described below. If you make such requests, we may need some time to examine and grant your demand. In case of a delay or dispute concerning the right to continue the use of your data, we will restrict all subsequent use of your data until the request is granted or the dispute solved, provided that your administrator does not oppose it (if applicable).

– Stop communication: You can refuse to receive promotional messages from us by using the unsubscribe link provided in each e-mail or by contacting us in order to delete your contact details from the e-mail promotional list or subscription database. Even having refused to receive promotional messages from us you will continue receiving transactional messages concerning the Services. Please note that you will continue to receive general announcements.

– Sending “Do not track” signals: Some search engines have “Do not track” (DNT) function that may send a signal to the websites you visit informing that you do not want to be tracked. As there is not yet a common understanding of how to interpret the DNT signal, our services currently do not respond to the DNT signals of the search engine. You can use a range of other tools we provide to control the collection and use of data, including the possibility to refuse to receive our marketing messages, as described above.

Data portability: Data portability is the possibility to obtain some of your data in the format allowing you to transfer them from one service provider to another (for example, if you transfer your mobile telephone number from one operator to another).

Why do we transfer the collected data to other countries?

International transfers of the collected data

We collect information globally and keep them mainly in France. We transfer, process and store your data outside your country of residence, wherever we or our third-party service providers operate in order to offer you the Services. Each time we transfer your data, we take steps to protect it.

International transfers to third parties: Some third parties described in this privacy policy, providing us with services under a contract, have their registered offices in other countries, which may not have the privacy and data protection laws equivalent to the country of your residence. If we share information about our customers in the European Economic Area or Switzerland, we comply with the data protection frameworks of the EU and Switzerland, standard contractual clauses approved by the European Commission, and other appropriate legal mechanisms to secure the transfer.

OTHER IMPORTANT INFORMATION ABOUT PRIVACY

Our products are intended for professional or similar use. If the Services are made available to you through an organisation (for example, your employer), this organisation is the administrator of the Services and is responsible for final users and/or for sites under its control where Services are provided. In such case, please address all requests concerning the data privacy to your administrator, as your use of the Services is governed by the policies of this organisation. We are not responsible for the security or privacy practices of the administrator’s organisation, which may differ from this policy.

Even if the services are not currently provided by an organisation, if you are a member of a team managed by an organisation or you use an electronic address provided by an organisation (such as your company e-mail address) to access the services, then the team manager or owner of the hosting associated with the e-mail address of your organisation (for example your employer) may claim the administrative control of your account and use of the Services at a later date. You will be notified if this takes place. For more information, please contact your organisation or read the organisational rules of your administrator.

Our policy with regard to children

The Services are not addressed to children under 16 years of age. We do not knowingly collect personal data of children under 16 years of age. If we learn that a child under 16 years of age shared their personal data with us, we take steps aiming at erasing such information. If you learn that a child has provided us with personal data, please contact our services.

Amendments to this privacy policy

We may amend this privacy policy from time to time. In such case, we will publish all modifications of the privacy policy on this page and, if the modifications are significant, we will publish a more visible notice on pages of our website, in social media or send an e-mail notification. We also keep previous versions of this privacy policy in the archive for you to consult them. We encourage you to acquaint yourself with our privacy policy each time that you use the Services to stay informed about our practices regarding information and the ways you may help protect your private life.

Cookies: The website www.safilin.fr may request you to accept cookies for statistical purposes. A cookie (besides being a biscuit) is an information left on your hard drive by the server of the visited website. It contains several data that are stored on your computer in a simple text file, which the server accesses to read and record information. Some parts of this website may not be functional without the acceptance of cookies. We use cookies to guarantee you the best experience on our website and help you find information you need.

Provided services: The entire operations of the company as well as information about it are presented on our website www.safilin.fr. Safilin is committed to ensure that the information published on its website is as precise as possible. Information appearing on its website is not exhaustive and the photos or illustrations are not contractually binding. They are provided subject to modifications that may be introduced after their publication online. What is more, all information indicated on the website are provided for general guidance and may change or vary without notice.

Contractual data limitations: We use cookies to guarantee you the best experience on our website. If you continue to use it, we consider that you accept our use of cookies. The information contained on this site is as precise as possible and the website is updated several times a year; however, they may contain inaccuracies or omissions. If you find a gap, an error or anything that seems to be a dysfunction, please notify us by e-mail at contact@safilin.fr, describing the problem as precisely as possible (page posing the problem, type of computer and search engine used, etc.). All contents are downloaded at the risk and sole responsibility of the user. As a consequence, the Safilin company will not be held liable for any damage suffered by the user’s computer or any loss of data following the download. Moreover, the website user agrees to access the website using equipment that is recent, appropriate and free from viruses.

Disputes: These conditions concerning the website www.safilin.fr are governed by French law and any dispute or litigation that may arise out of interpretation or execution hereof will be subject to resolution exclusively by the courts competent for the company’s seat. The language for resolution of possible disputes is French.

If you do not agree with this privacy policy, you will need to stop using the Services.

View our GDPR policy and legal notice.

Contact

Your data are controlled by Safilin. Should you have any question or concerns regarding the way your information is processed, please submit your inquiry to Safilin to the address below.

SAFILIN France
3015 Rue de la Lys,
62840 Sailly-sur-la-Lys – FRANCE
Phone: +33 (0) 321 661 806

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